Making a booking
Classes can be booked online using our secure online booking system. You will receive a booking confirmation email once the transaction is complete with further information about the class and location. If this is not received please check your junk/spam folder as they often go in to there. If at any stage you have any questions about the class or your booking, please contact us.
Please choose the class date and time carefully, as unfortunately we are not able to offer refunds or date changes if you cancel or do not attend for any reason, including (but not limited to) illness, a change in personal circumstances, travel problems or adverse weather. We strongly suggest you consider taking out an insurance policy out in case you have to cancel due to unforeseen circumstances, and if you wish to buy a class for somebody as a gift, we suggest you buy gift vouchers for this reason so that the recipient can choose a class/date to suit them. In exceptional circumstances, those who are unable to attend may transfer to another date if we have enough notice of their non-attendance and are able to re-sell their class place to another person. This is solely at the discretion of Forever Cake Creations.
We reserve the right to alter class content at any time.
Cancellation & refunds
In the unlikely event that we have to cancel a class, you can choose to move your booking to an alternative date or receive a full refund. Refunds will be processed as quickly as possible, but please allow 7-10 days for the refund to appear back on your payment card. We will not be liable for reimbursing any expenses or costs resulting from us cancelling a workshop or class, including (but not limited to) travel arrangements or hotel bookings. By booking your class or workshop with us you accept that our liability is fully limited to the cost of the class. We reserve the right to cancel a booking or to refuse entry to any person, without specific reason.
Payments & deposits
Payment may be made using our secure online payment system, via credit or debit card. A deposit will be required at the time of booking to secure your spot on a class. Typically this is £30-£50 per person. Deposits are strictly non-refundable. The remaining balance can be paid when you attend. We accept card and cash payments. You also have the option to pay for your class in full when you book.
Food Allergies & Intolerances
If you wish to book a class and use Gluten Free or Dairy Free ingredients, please do contact us before booking to check that this is possible for the class you are considering. Please note that even if we can provide gluten/egg/dairy free ingredients for your use, our kitchen cannot be made allergen free. Previous students will have used milk, eggs, nuts, wheat and other ingredients regularly, and your fellow students in your class may be using them alongside you too. Any equipment you use (including the fridges, ovens and hobs) will be shared between students in classes. Therefore although everything is cleaned regularly and thoroughly, we cannot guarantee it will be free of traces of allergens and unfortunately we are unable to provide separate/new equipment solely for your use. We will do our best to accommodate any dietary requirements, and are happy to send ingredients lists in advance if made aware of a student's allergy or dietary requirement, but please note it is your responsibility to check any ingredient labels if you do have an allergy or dietary requirement. The classes are held in a domestic environment, therefore if you have a severe allergy (including, but not limited to, nuts, dust or pet hair), please consider whether this is an appropriate environment for you to enjoy the class in before booking.
Risk
You attend our classes completely at your own risk. We will not be liable for any injuries or accidents that occur during your class. We will also not be liable for any damage to property, cars or other items that are left on site.
Lost property
Any personal property left behind after a class will be held for a month for you to collect at a later date, and will then be disposed of. We are unable to return items to you, so please do check you have everything before you leave the classroom.
Accuracy
We have done our best to ensure our descriptions and content on our website are accurate but we cannot be held responsible for any errors.
